Refund policy

At ONEMIND, we strive to ensure our customers are fully satisfied with their purchases. Please read our Return and Refund Policy carefully before placing an order.

1. Damaged or Defective Products If your product arrives badly damaged or defective, we offer a full refund or a free replacement.

  • Requirement: You must contact us within 30 days of receiving the product.

  • Proof Needed: You must provide clear photos or a video showing the damaged product.

  • Note: Slight damage or wrinkles to the outer packaging box due to long-distance shipping is not covered under our refund policy.

2. Incorrect or Missing Items If you receive the wrong product, the wrong color/size, or if a part is missing, please contact us immediately with clear photos of the received item and the shipping label. We will arrange for a replacement, a missing part dispatch, or a refund.

3. Delayed Orders International shipping can sometimes face unexpected delays.

If your order lacks tracking information or has been in transit for more than 60 days (45 days for USA orders), you are eligible for a full refund or reshipment.

4. Orders Not Received & Invalid Addresses We rely on the address provided by you at checkout.

  • We do not offer refunds or resend products if the package is undelivered due to an incorrect address, insufficient address, or if the package goes unclaimed at your local post office.

  • If the tracking status shows "Delivered" but you have not received it, please contact your local post office. We cannot issue a refund for packages marked as officially delivered.

5. Payment Policy (No COD) Please note that ONEMIND does not support Cash on Delivery (COD). All orders must be fully prepaid through our secure payment gateways at the time of checkout.

6. Order Cancellations Please note that all orders are final. Once an order has been successfully placed on our website, it cannot be canceled or modified under any circumstances.

7. How to Request a Refund To start a return or refund request, please contact our support team at [നിങ്ങളുടെ സപ്പോർട്ട് ഇമെയിൽ ഇവിടെ നൽകുക - ഉദാ: support@onemind.com]. Please include your Order Number, a description of the issue, and the required photos/videos.

Once your request is approved, your refund will be processed automatically to your original method of payment. Please remember it can take a few days for your bank or credit card company to process and post the refund.